Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, or when you participate in promotions and customer support interactions. This can include details such as your name, email address, date of birth, and payment-related information necessary to facilitate transactions and comply with our operational requirements.

We also gather information you voluntarily submit through forms, surveys, or communications with our support team. This helps us deliver a more personalised experience and address any specific needs or inquiries you may have.

Technical and Usage Data

Certain technical and usage data may be collected automatically as you navigate our website. This includes your IP address, browser type and version, device identifiers, pages visited, and the times and dates of your access.

This information allows us to monitor the performance of our services, detect potential security issues, and better understand how users engage with the platform so we can make improvements over time.

How Information Is Used

We use the information we collect to provide, maintain, and improve our gaming services. This includes processing deposits and withdrawals, verifying your identity where required, and ensuring that we can offer a secure and fair environment for all players.

Information may also be used to communicate important updates, respond to your inquiries, personalise your experience, and present relevant offers or promotions where you have indicated your interest in receiving such communications. Analytical purposes help us understand user trends and enhance overall functionality.

Data Sharing

Information may be shared with service providers where necessary to support the operation of our platform, including payment processors, customer support providers, and technical service partners. These parties are contractually obliged to maintain confidentiality and use the data only for the specific purposes we authorise.

We do not sell personal information to third parties for their own marketing purposes. Sharing may also occur where required by law or to protect the rights, property, or safety of the casino, our users, or others.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enable certain features, analyse traffic, and provide a smoother user experience. These technologies help us remember your preferences, maintain your session, and understand which areas of the site are most popular.

You can adjust your browser settings to refuse cookies, although this may limit some functionality. We review our use of these technologies periodically to ensure they remain appropriate for delivering our services.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this policy or as otherwise required by applicable laws and regulatory obligations. Once the need for the information ends, we take appropriate steps to securely delete or anonymise it.

Retention periods vary depending on the type of data and the purpose for which it was collected. Transaction records, for example, may need to be kept longer to meet financial and licensing record-keeping standards.

Data Security

We implement reasonable organisational and technical measures designed to protect your information from unauthorised access, loss, misuse, or alteration. This includes safeguards appropriate to the sensitivity of the data we handle.

While we strive to use commercially acceptable means to protect personal information, no method of electronic storage or transmission over the internet can be guaranteed as completely secure. You should remain mindful of the inherent risks associated with online activity.

User Privacy Requests

Users may contact support regarding privacy-related requests, including access to the personal information we hold about them, correction of inaccurate details, or requests for deletion where appropriate. We will respond to such requests within a reasonable timeframe and in accordance with our legal obligations.

When making a request, you may be asked to verify your identity to ensure the security of your information. We aim to handle all privacy matters with care and transparency.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any revisions will be posted on this page with an updated effective date.

Your continued use of the Lucky Green Casino platform after changes have been made indicates your acceptance of the revised policy. We encourage you to review this document periodically to stay informed about how we protect your privacy.